Macy's price adjustment policy
Macy's price adjustments: ask for the difference within 10 days
If the price of an eligible item drops within 10 days of your order date, you can ask Macy's for a price adjustment.
Within 10 days of your order dateA price adjustment is a store policy, not a consumer right. Macy's sets the window and the exclusions, and Macy's decides each request. Here is what its policy says and how to ask.
Macy's holiday rule runs through December 24, 2026.
Macy's Holiday Price Match Guarantee: items bought November 12 through December 24, 2026 qualify if Macy's price drops at any time through December 24, 2026.
How to ask Macy's for the difference.
- 01
Online purchase: call 1-800-289-6229 (TTY 711), 8 a.m. to 10 p.m. ET, with your order number and the item details.
- 02
In-store purchase: take your receipt to a Macy's store.
- 03
Furniture and mattresses: call 1-888-822-6229 within 10 days of delivery for White Glove, In-Home or Room of Choice delivery, or within 10 days of the ship date for warehouse and vendor shipments.
- 04
If Macy's approves it, the difference goes back to your original payment method.
What to bring
- Online purchase: your order number and the item details.
- In-store purchase: your receipt.
- Furniture and mattresses: your delivery date or ship date, which starts the 10 days.
What doesn’t qualify
- Promotional discounts can't be combined with an adjustment.
- Certain merchandise and promotional offers may not qualify.
- Clearance and special purchases may not qualify.
It watches the Macy's price while the window is open.
- 1. You add your Macy's receipt. A photo, a screenshot, or the details typed in. You confirm which items to watch; nothing is tracked from a guess.
- 2. It watches the price for Macy's window. It checks automatically for as long as the window is open: within 10 days of your order date. You do nothing.
- 3. It tells you when a drop shows up. In the app and by email, with the price you paid, the lower price, and the deadline.
- 4. You ask Macy's. Receipt Weasel does not file the claim or contact Macy's. Macy's decides.
The whole den, free for 60 days. No card up front.
Macy's price adjustment questions.
- Does Macy's do price adjustments?
- Yes. If the price of an eligible item drops within 10 days of your order date, you can ask Macy's for a price adjustment. The difference goes back to your original payment method.
- How do I get a Macy's price adjustment on an online order?
- Call 1-800-289-6229 (TTY 711), 8 a.m. to 10 p.m. ET, with your order number and item details. In-store purchases are handled at a Macy's store with your receipt.
- Can I combine a Macy's price adjustment with a promotion?
- No. Macy's says promotional discounts can't be combined, and certain merchandise, promotional offers, clearance and special purchases may not qualify.
- What about furniture and mattresses?
- Call 1-888-822-6229. The 10 days count from delivery for White Glove, In-Home and Room of Choice delivery, or from the ship date for warehouse and vendor shipments.
Checked November 12, 2026. Policies change; read Macy's policy.